CAP-Do eBook Free Download, No Registration
The process of CAP-Do originated from the work of Yoji Akao in his Hoshin Kanri and QFD work and later reinforced in Brian Joiner‘s work taking my Lean Thinking to a new level. The idea of Turning...
View ArticleEssential Reading for Lean, Agile and Service Designers
There have been few books that impacted my work in using Lean in the marketing process than this book, The Theory U. C. Otto Scharmer has just released a new version that is well worth the read,...
View ArticleTurning Reflection into Action
Turning Reflection into Action using the Lean Process of CAP-Do The Lean Process of CAP-Do is how I initiate most projects. It creates a path towards capturing standard work, deciding what we what...
View ArticleIs Visual the Key to Engagement?
In a 2-part podcast next week, I have Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters and Mick Wilz, Director of Enterprise...
View ArticleDo You Give the Customer the Proper Insight?
How many times have you walked away from a sales presentation wondering why the customer just did not get it? Why can’t they see the advantage in our product or service? What prevented them? We often...
View ArticleMy Interpretation of the OODA Loop
Most of the material the OODA Loop, I have found to be somewhat laborsome or even very brief in its explanation. I have added to this practice, bear with me it was a long night when I made this video....
View ArticleAddressing the Feedback Loops in OODA
I have spent the last several days searching for a YouTube video, information that discusses the feedback loops that are contained in this drawing of the OODA Loop: It seems when most people discuss...
View ArticleNine Principles of a Sales Intervention
In today’s sales the complexities have increased dramatically. We no longer are just about solving a problem but now we often confronted with building consensus. A good example of this is outlined in a...
View ArticleAdjust Step in CAP-Do
In response to a few comments that have surfaced on LinkedIn picture I posted about CAP-Do and captioned with: How do you start applying Lean to sales and marketing? I use CAP-Do, it seems practically...
View ArticleQuickest Way to A Quality Marketing Plan
A lot of us will procrastinate writing a marketing plan and for good reason. Planning is painful. If done correctly, it forces us to face current reality. Adding insult to injury, it forces us to face...
View ArticleLean A3s should not Provide Solutions
I seldom have trouble getting buy-in for most companies on developing the left side of the A3. More precisely the planning side where we define the problem, define the gap with a stated target...
View ArticleOptimize Your Organization for Learning
I ran across this tweet from Marshall Kirkpatrick @marshallk, CEO @GetLittleBirdWhat” “What if networked, faster learning was what big organizations were optimized for? (instead of efficiency)” He had...
View ArticleThe Sales Role in a Lean Enterprise
The Role of Sales and Marketing is changing in every organization. The success of Lean on the operational side has influenced management to seek the same culture across the entire organization to...
View ArticleShare a Vision, Create a Sale
Think of all the things we need to deal with in sales: Present and future priorities Problems and Needs Gains and Opportunities Relationships and Influencers Technical Opinions People and Resources...
View ArticleApplying Reflection to the Lean Sales Process
I have always thought Hansei or Reflection was a key part of Lean thinking. I talk about it as part of introducing CAP-Do in the video below. Slides of the above Presentation If you have not...
View ArticleIs TWI a Strength-Based Approach?
When I think about Training within Industry (TWI), I think of a method of incremental training. You don’t go out and try to train everyone at once, but you work on Methos, Relationships and...
View Article30% Of Wars Are Won By The Weaker Opponent
The OODA Loop was a focus of a discussion in a past Business901 Podcast with Dr. Terry Barnhart. It offered some practical applications using the OODA Loop in and outside of rapid deployment. Dr....
View ArticleIf They Don’t Invite You till 60% – Show Up Early
Research from Google and CEB titled The Digital Evolution in B2B Marketing provides new insight into buyer behavior, and it challenges the conventional wisdom. According to the study, customers...
View ArticleThe Origins of Cap-Do in My Work: Hansei
I highly encourage you to listen or read this conversation between Michael Balle and myself. It is at the heart of Kaizen, PDCA and Lean. Mike Balle on the Culture of PDCA: Podcast: Gemba Coach talks...
View ArticleDeveloping Fast Competitive Cycles
The resurgence or maybe recognition of the use of the The OODA Loop as a basis for much of the current ideas surrounding Iterations, Rapid Development Cycles and Decision Making. What makes the OODA...
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